Privacy
Policy

This Privacy Policy details how Mumbai 365 Tour collects, processes, and protects personal data obtained from website visitors, clients, and partners.

By using our booking tools, submit form endpoints, or general interfaces, you explicitly consent to the collection and handling of information in accordance with this policy. We ensure that all collected information is kept confidential and utilized strictly for coordinating premium travel arrangements.

We collect personal data required to securely process payments and coordinate logistics for your experiences. This includes:

• Contact Profile Information: Full name, email address, and phone number (or WhatsApp handle).
• Reservation Details: Scheduled date, pickup time/location, number of adults/children, and specific dietary or mobility requirements.
• Payment & Transaction Information: Transacted amounts, payment statuses, and orders IDs. We use secure third-party billing gateways (PayPal) and do not directly store credit card details on our servers.
• Client Metadata: IP address, device types, browser specifications, and referral tags parsed dynamically during form checkout triggers.

Your personal information is strictly used to deliver customized local tours and experiences in Mumbai and Maharashtra:

• Booking Fulfillment: Issuing reservation receipts, coordinating pickup logistics, and sending transaction status alerts.
• Customer Communications: Reaching out via email or WhatsApp to coordinate guides, vehicle drivers, and timing details.
• Security & Compliance: Validating transaction authenticity, verifying lead source locations, and mitigating fraudulent activities.

We do not sell, rent, or lease your personal information to third parties. We only share processing data with trusted third-party providers essential to operate our site and deliver your tour:

• PayPal: Processes advance deposits securely. PayPal's privacy rules govern the credit card data entered on their checkout panels.
• Resend: Handles transactional email dispatches for booking receipts, contact confirmations, and admin notices.
• Local Guides & Drivers: Your pickup address, scheduled slot, and names are shared with guides and drivers solely to execute the trip logistics.

We employ industry-standard administrative, physical, and technical measures to shield personal information from unauthorized access, modification, or exposure. All communication with our site is encrypted using secure SSL protocols.

Retention Period: We store traveler booking records only as long as necessary to complete your travel program, settle accounting balances, verify refund requests, or satisfy local tax regulations.

Under applicable data protection guidelines, including the Digital Personal Data Protection Act (DPDPA) of India and GDPR, you have full control over your data:

• Right of Access: Request a summary of the personal details we store about you.
• Right to Correction: Request immediate corrections of incomplete, outdated, or inaccurate info.
• Right to Deletion: Ask us to completely erase your personal details from our databases when they are no longer needed to execute a booked experience.

To submit data access or erasure requests, contact our Data Protection Officer at mumbai365tour@gmail.com.